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Being a union steward is not an easy job. Unions couldn’t survive without their stewards. Stewards are the eyes and ears in the workplace and this course provides you with the tools you will need to listen, communicate, educate, and defend your fellow co-workers; in dealing with management, during elections, meetings, and collective bargaining. At the end of this course, you will have learned about different infractions that lead to a grievance, resolving grievances, and policing the agreement.